IT, digital & AI governance

1. Brief service summary

Clarify the rules and responsibilities governing digital decisions and AI uses. The engagement prepares decision-making, supervision and monitoring processes suited to the organisation, without presuming that a policy alone controls all risks.

2. Your needs

Technology initiatives are decided across several functions, with varying criteria or validations. Data and AI-tool use raise questions of access, responsibility and control that are not yet sufficiently formalised.

You wish to define who proposes, who examines, who authorises and how decisions are monitored.

3. Objectives of the engagement

The engagement aims to clarify powers, organise decisions and prepare supervision requirements. It helps distinguish strategic choice, technical decision, use authorisation and operational responsibility.

The objective is traceable, reviewable decisions with explicit human-control conditions where uses require them.

4. Indicative scope

The work may cover governing bodies, policies, the initiative portfolio and exception management. For AI, it may examine purposes, envisaged knowledge sources, access rights, human validations and conditions for using external services.

Legal assessment, security and data-protection needs are identified for examination. Recommendations distinguish proposed rules from those actually approved and applicable.

5. Possible delivery arrangements

Document review, interviews and decision workshops help build the framework. Decision scenarios may examine its understanding and limitations, without access to a system or activation of an agent.

6. Possible deliverables

Deliverables may include a governance framework, responsibilities matrix, use-authorisation process and register of decisions and exceptions.

7. Conditions and limitations

The engagement does not certify tool compliance or security. Drafting rules creates no power, permission or automation. Necessary expertise must be confirmed. Service 19.03 examines data governance in greater depth; 20.03 addresses the company’s general governing bodies.