Advisory · Organisation · Development
Process management & business process optimization
1. Brief service summary
Examine an end-to-end process, make its interfaces visible and prepare operational improvements suited to your organisation’s constraints, without reducing the matter to tool selection or automation.
2. Your needs
Unexplained delays, frequent rework, unclear responsibilities or fragmented exchanges may complicate daily execution. You wish to understand the causes of difficulties and organise realistic changes to the process concerned.
3. Objectives of the engagement
The engagement aims to establish a shared representation of current operations, identify breakdown points and build improvement priorities. It also seeks to specify target operations, responsibilities and indicators useful for monitoring.
4. Indicative scope
The scope may include stages, inputs, outputs, roles, interfaces, processing rules and tools used. Analysis distinguishes necessary activities, duplication and waiting between participants. Possible consequences for controls, skills and systems are examined before changes are recommended.
5. Possible delivery arrangements
Interviews, mapping workshops, authorised observation and analysis of a sample of files may be used. Improvement scenarios are discussed with process owners and the teams that will need to apply them.
6. Possible deliverables
Deliverables may include an existing-process map, dysfunction analysis, target design, responsibilities matrix and prioritised improvement plan.
7. Conditions and limitations
No productivity gain or processing time is guaranteed. Implementing changes, workforce changes and IT development require specific scoping. Process work is neither a certification audit nor an independent assessment of the entire internal-control system.