Supplier management & performance

1. Brief service summary

Organize supplier monitoring on the basis of known commitments and information useful to the relationship. The engagement prepares criteria, reviews and arrangements for handling deviations suited to each supplier's criticality and role.

2. Your needs

Incidents or assessments are spread across several teams without sufficient consolidation. Discussions with suppliers sometimes rely on impressions or indicators defined differently by different participants.

You wish to have a framework for discussing observed results and preparing the necessary actions without undermining the reliability of shared information.

3. Objectives of the engagement

The engagement aims to clarify expectations, define relevant measures and organize monitoring responsibilities. It helps distinguish an observed fact, a deviation from a commitment and a possible cause requiring verification.

The objective is to prepare a better-documented relationship, with decisions and actions proportionate to the situations observed.

4. Indicative scope

Work may cover supplier segmentation, quality, service, lead times and other agreed criteria. Data are considered alongside contractual terms and the information actually accessible.

Review, escalation and action-tracking arrangements are proposed for approval. Requirements for auditing, compliance or specialist evidence are identified without being equated with exhaustive verification of the supplier.

5. Possible delivery arrangements

Interviews, analysis of a sample and indicator workshops provide a basis for preparing the arrangement. Participation in supplier reviews may be considered after agreement on the mandate, messages and information that may be shared.

6. Possible deliverables

Deliverables may include supplier monitoring sheets, an indicator dictionary, review templates and a register of deviations and actions.

7. Conditions and limitations

No supplier performance or absence of incidents is guaranteed. Certification, inspection and on-site auditing require separate scoping. Data and assessments are not disclosed without authorization. Pilot service 09.03 takes place before selection; 09.11 organizes overall procurement and supply chain performance.