Advisory · Organisation · Development
Public sector digital transformation & GovTech
1. Brief service summary
Prepare public service digital transformation by connecting user needs, administrative operations and data control conditions. Structure choices and dependencies without equating digitization, journey simplification and actual availability of a service accessible to all.
2. Your needs
Your institution seeks new tools or a digital service, but processes, responsibilities and data sources are fragmented. Staff and users face different difficulties across channels. You wish to clarify needs before selecting a solution, connecting systems or announcing new service access.
3. Objectives of the engagement
Define target journeys, necessary information and functional trade-offs. Distinguish process improvement, technical choices and institutional decisions. Integrate inclusion, accessibility, continuity and assistance, including cases where a person cannot use the digital channel or disputes produced information.
4. Indicative scope
Work may cover journeys, functional needs, data governance and development scenarios. Interagency exchanges specify purposes and responsibilities without presuming access or interconnection rights. Security, identification and retention needs are identified for specialist review before realization or service launch.
5. Possible delivery arrangements
Workshops with authorized staff, managers and users may inform documentary mock-ups. Consultation scope and limits are explicit. An operational pilot requires a separate decision, authorized data and monitoring criteria; preparatory advice gives no automatic access to systems, administrative files or personal information.
6. Possible deliverables
As agreed: journey maps, requirements, solution scenarios and a roadmap. A matrix may connect data, responsibilities, risks and necessary approvals. Deliverables are indicative, neither supplied software, security accreditation nor certification of accessibility or legal compliance of the future service.
7. Conditions and limitations
Pole 06 covers general digital transformation; this service prepares public uses. No timescale, savings or adoption rate is guaranteed. Development, hosting, procurement, audits and authorizations remain separate. No GovTech tool, PRO’ADVISORY subscription or AI use is implicitly included. Public powers and user-right decisions remain with competent authorities.